Privacy Policy
By jooanJourney August 19, 2026
Privacy Policy
Last Updated: August 19, 2026
JOOAN respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how JOOAN (“JOOAN,” “we,” “us,” or “our”) collects, uses, stores, and protects personal information submitted through the Contact Sales form and other business inquiry channels available on www.jooancam.com.
By submitting a sales or partnership inquiry, you acknowledge that your information will be handled as described in this Privacy Policy.
1. Information We Collect
When you submit a Contact Sales inquiry, we may collect the following information:
- First name and last name
- Email address
- Country or region
- Company name
- Subject of your inquiry
- Details provided in your message or description
- Files or documents you choose to attach
- Other information you voluntarily provide in connection with your inquiry
Please do not submit sensitive personal information or confidential information that is not necessary for us to respond to your inquiry.
2. How We Use Your Information
We use the information you provide primarily to:
- Respond to your sales, distribution, wholesale, or partnership inquiry
- Understand your business needs and requirements
- Evaluate potential business or partnership opportunities
- Provide relevant product, pricing, cooperation, or service information
- Communicate with you regarding your inquiry
- Maintain records of our business communications
- Improve our sales and customer communication processes
We will only use the information you provide for purposes reasonably related to your inquiry unless we have another lawful basis or obtain your consent where required.
3. Marketing Communications
If you separately choose to receive JOOAN news, product updates, promotions, or exclusive offers, we may use your email address to send such communications.
Receiving marketing communications is optional and is not required in order to submit a Contact Sales inquiry.
You may unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.
Your decision to unsubscribe from marketing communications will not affect our ability to respond to an existing business inquiry.
4. Legal Basis for Processing
Where applicable data protection laws require us to identify a legal basis for processing personal information, we may process your information based on:
- Your request or pre-contractual steps, where processing is necessary to respond to a business, sales, or partnership inquiry;
- Our legitimate interests, including managing business relationships, responding to inquiries, and improving our services; or
- Your consent, where you have voluntarily agreed to receive marketing communications or where consent is otherwise required by applicable law.
You may withdraw your consent at any time where our processing is based on consent.
5. How We Share Your Information
We do not sell your personal information for monetary compensation.
We may share personal information only when reasonably necessary with:
- JOOAN employees or departments responsible for sales, business development, customer service, or partnership management;
- Affiliates or authorized business partners where necessary to respond to your inquiry;
- Service providers that support our website, email, information technology, hosting, customer relationship management, or communication systems; and
- Government authorities, regulators, courts, or other parties when disclosure is required by applicable law or necessary to protect our legal rights.
Service providers that process personal information on our behalf are expected to use the information only for the services they provide to us and subject to applicable confidentiality and data protection requirements.
6. International Data Transfers
Because JOOAN operates internationally, information submitted through our Website may be accessed, stored, or processed in countries or regions other than the country in which you are located.
Where required by applicable law, we take appropriate measures designed to protect personal information transferred internationally.
7. Data Retention
We retain personal information submitted through Contact Sales only for as long as reasonably necessary to:
- Respond to and follow up on your inquiry;
- Maintain an ongoing or potential business relationship;
- Keep appropriate business records;
- Comply with applicable legal or regulatory obligations;
- Resolve disputes or protect our legal rights.
When the information is no longer reasonably required for these purposes, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements.
8. Data Security
We use reasonable technical and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, loss, misuse, or destruction.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
9. Your Privacy Rights
Depending on where you are located and applicable law, you may have the right to:
- Request access to personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of your personal information;
- Request restriction of certain processing;
- Object to certain uses of your personal information;
- Withdraw consent where processing is based on consent;
- Request a portable copy of certain personal information where applicable; and
- Opt out of marketing communications at any time.
We may need to verify your identity before processing certain privacy requests.
You may contact us using the information provided below to exercise any applicable privacy rights.
10. Third-Party Links
Our Website may contain links to third-party websites, platforms, marketplaces, or services.
This Privacy Policy does not apply to third-party websites or services. We encourage you to review their privacy policies before providing personal information to them.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Website, business practices, services, or applicable legal requirements.
When changes are made, we will update the “Last Updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have questions about this Privacy Policy, the way we handle your personal information, or wish to exercise your privacy rights, please contact us:
